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Voice Customer Technical Support Specialist Cover Letter & Resume

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Voice Customer Technical Support Specialist Resume Template
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Voice Customer Technical Support Specialist Resume

Professional Experience

Voice Customer Technical Support Specialist Employee: From 1/2006 till 3/2017

Job Responsibilities

Perform fault troubleshooting, identification and resolution for voice faults; To liaise with ptts in different countries according to the different topologies and connection types egs, leased line, dial, mobility, wireless, dsl, other new technologies; preparing technical reports and summaries for the work done; to liaise and refer issues to correct relevant entities e g voc ctsx, other gcscs in the five continents; ioc and other vendors to achieve fault resolution within sla definitions; understand and use the escalation process and action as necessary; to ensure the correct analysis and classification of each fault as it occurs on the network; To document all troubleshooting and case management actions via the electronic case management system; to keep management informed of any red alert customer and network faults; and initiate escalation procedures to cts as necessary, and provide them with all fault details, to check and confirm that daily; weekly and maintenance routines are completed in a timely fashion on all the voice equipment; To accept alarms and able to work with other groups and organization to resolve problem within set times.

Education

B.Sc. Engineering; Communication Engineering Section; Engineering Faculty, Clorado University; 5/2003.

Career / Resume Objective:

Resuming my career as - Voice Customer Technical Support Specialist - in a company where I can express my skills and experience.

Voice Customer Technical Support Specialist Cover Letter

Dear Mr. Wells,

I'm submitting a letter to express my strong desire to be considered for the position of "voice customer technical support specialist" being offered by Segma Int. I fully believe I'm qualified to fill the position and make great contributions to encourage the growth of organization.


A brief review of my career working experience will reveal what I can contribute to Segma Int:

I have 34 years old, finished B.Sc engineering from the faculty of engineering, finished training as ccnt certified in convergent network technologies, gsm, gprs, umts and cdma, aca implement ip telephony, configuring and operating vf series session border controllers, cisco voice over ip certified 642 432 cvoice, ss7 signaling system 7, with a total working experience of 10 to 11 years, summarized as: maintainance engineer for one year, gcsc csp extended team for one year, and from 8 years started working as voice customer technical support specialist
I'm convinced that I can provide you with the detailed information needed for you to see what positive contributions I could make if given the chance to come in for an interview.

At your earliest convenience please contact me at 323.937.3931, or send me an email.


Sincerely,
Flori Rothenberg

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