Job Descriptions And Duties

User Support Engineer Cover Letter & Resume

Free CV cover letter and resume template for 'user support engineer' help you with writing
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User Support Engineer Resume Template
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User Support Engineer Resume Cover Letter Sample

Dear Mr. Wells,
I'm submitting a letter to express my strong desire to be considered for the position of "user support engineer" being offered by Segma Int. I fully believe I'm qualified to fill the position and make great contributions to encourage the growth of organization.


A brief review of my career working experience will reveal what I can contribute to Segma Int: I have 38 years old, with a total working experience of 11 to 12 years, and from 12 years started working as user support engineer
I'm convinced that I can provide you with the detailed information needed for you to see what positive contributions I could make if given the chance to come in for an interview.

At your earliest convenience please contact me at 323.937.3931, or send me an email.


Sincerely,
Flori Rothenberg

User Support Engineer Resume Template

Professional Experience

User Support Engineer Employee From (11/2002) till (3/2017)

Job Responsibilities

Nov university network services, american university in florida; The main rule is to support users in the university and to offer assistant to all staff in the it related a department which includes the network operations, network management, mail system operators, and video conference; m a member of team that provides support to remote dial up users; have been assigned some tasks related to the network operations; Where i managed changing tcp ip settings of campus networks switches of different provider such as com, intel, fore systems and cisco etc; Developed an automated tool that establish a telnet session to cisco switches and run a batch of commands and save the output to a log files named according to the ip address of each switch visual basis developing tool and winsock component was used; Developed a database that traces computers ip mac to face plate to port on the small switch ip to the main switch ip with all details location, cabinet no, room no; Used ms access in the database and in its way to be on the web asp net so everyone in charge could access it from anywhere with user name and password to collect the data regarding which mac address on which switch port one table; Used the software i ve developed and to know which user ip mac workgroup another table i used free software called angry ip scanner and the data of switches ip cabinets eetc and switch ports another tables was prepared by the cabling guy of the auc; the database engine was changed to be windows application using vb net, sql server and ado net, then i was asked to be on the web; so i made it again as web application using asp net vb net based and ado net and sql server; Also developed a database using the tool i have developed for the hostel switch to identify every computers ip address to which port is connected actually the computers are connected to hubs; so the port will mean which hub the computer should be seen on, ms excel was used in the database; This database was very useful while facing worm virus outbreaks within the auc network as the firewall officer gave us the ip addresses and we defined the users elocations; Using the network performance monitor of the solar winds to manage the switches using snmp and rmon protocol to set alert e mail on the nodes and interfaces of switches; Microsoft visio was used in the drawings of the switches hierarchy maps and to show how the main switches feed the small ones; Changed the hostnames and to be sure that snmp is enabled on all the switches switches for network management purposes; Assist in developing general plan to support user desktop applications remotely for an overall effective professional technical support; utilize my experience in programming to develop application for tracking users helpdesk tickets; Build an application with visual basic for storing ip addresses for future reference and troubleshooting issues; deploy backup restore jobs for employees systems data; help in maintaining the auc network a virus worm free network; familiar with different network protocols and got a professional knowledge of tcp ip installation, ip, mac address, group name, user name, computer name scanning on network; installing supporting different slave ip network printer installation; installing supporting mail clients account setup and troubleshooting outlook express, ms outlook; Experienced with troubleshooting the computers problems regarding several operating systems win p with the software and hardware drivers, assisting in the video conference sessions; administrating to the whats up maps mainly for the switches; experience in the dial up connection problems including the isdn modems; new database that trace the computers with their users, groups; ips and mac addresses from their face plates over the small hubs, small switches reaching the main switch, efamiliar with, linux, ip phones, ml i read a book for it; cause the work wanted to make the ip telephony system, but they stopped the project, shiva authentication server, whats up monitor application, network management protocols snmp, rmon, sloarwinds network management software, telnet software and scripting them, eother experience; Refugees legal aid non governmental organization i was their interviewer to their applicants for network administrator position and it was a volunteer job.

Education

Career / Resume Objective:

Resuming my career as - User Support Engineer - in a company where I can express my skills and experience.

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