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Call Center Manager Cover Letter & Resume

Free cv cover letter, resume template for 'call center manager' & doc format.

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Call Center Manager Resume Template
Searching for sample cover letter & resume (curriculum vitae/cv) template with free word format doc; this example - ref.#43393 - will help you to write simple cv documents including job duties. copy, save or download.

Call center manager cover letter sample

Dear Mr. Wells,
I'm submitting a letter to express my strong desire to be considered for the position of "call center manager" being offered by Segma Int. I fully believe I'm qualified to fill the position and make great contributions to encourage the growth of organization.


A brief review of my career working experience will reveal what I can contribute to Segma Int: I have 37 years old, finished B.Sc commerce, got a mba in global management, finished training as seven habits for highly effective people, copc registered coordinator, six sigma green belt, cmmi, with a total working experience of 10 to 11 years, summarized as: product specialist for one year, account manager for one year, call center quality control operations manager for one year, and from 7 years started working as call center manager
I'm convinced that I can provide you with the detailed information needed for you to see what positive contributions I could make if given the chance to come in for an interview.

At your earliest convenience please contact me at 323.937.3931, or send me an email.


Sincerely,
Flori Rothenberg

Call center manager resume template

Professional Experience

Call Center Manager Employee From (9/2007) till (3/2017)

Job Responsibilities

Develop and meet performance targets pst based upon copc standards in respect to, speed, efficiency and quality; prepare a yearly business plan illustrating the call center progress propose, recommendations for efficient performance, manage all aspects of call center operations; review the p l for each project periodically to make sure the call center operations is, running efficiently in respect to the targeted gp; review the is on a monthly basis to assure cost efficiency revenue management; conduct regular floor audits to ensure consistency set action plans to fix deviations; set quarterly objectives for the account managers supervisors to achieve business goals; review adjust the monthly team leaders agents objectives to assure desired, service performance delivery, liaising with account managers supervisors, team leaders and supporting functions to, gather information and resolve issues; review staff performance to identify training needs accordingly, monitoring random calls to improve quality, minimize errors and track operative, performance, coaching; motivating and retaining staff and coordinating bonus, reward and incentive, schemes; analyze performance statistics and take decisions accordingly; implement and review call center policies and procedures; periodically review the effectiveness of the service and make recommendations for, improvements to senior managers; organize regular outings for the team to increase the team spirit; handling escalated concerns that fall outside the purview of floor supervisors; conduct skip level focus group meetings to the aim of gathering information about; employees thoughts regarding the organization and to learn of their satisfactions and, dissatisfactions.

Education

MBA Degree (2010).
B.Sc. Commerce ; Foreign Trade Section; 1/2002.

Career / Resume Objective:

Resuming my career as - Call Center Manager - in a company where I can express my skills and experience.

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