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CUSTOMER SERVICE REPRESENTATIVE RESUME & COVER LETTER

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Customer Service Representative Resume Template
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CUSTOMER SERVICE REPRESENTATIVE RESUME SAMPLE
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PROFESSIONAL EXPERIENCE

Customer Service Representative Employee From (6/2003) till (3/2017)

JOB RESPONSIBILITIES

Inbound and outbound customer service agent from june till, job description; own and manage the customer relationship resolving calls in an efficient and timely manner; ensure service level agreements are met and maintained; Working as part of a team to ensure the customer services function offers world class customer service at all times; To communicate positively with all involved departments in order to facilitate customers receive the expected distinguished service; model the vision and mission statements of the customer operations department, monitor and support new employees; make follow up to ensure resolving customers problems on time; use the job tools telephone and computer effectively, receiving and handling customer complains; following up the cases with the other departments until customers problems is solved; acting team leader in inbound department from till now, job description; to assist management in maintaining customer operations quality of service to supervise; Develop and gear the performance of the customer service representatives towards agreed upon goals manage day to day planning and operations act as a focal point and smoothen communications between front liners and management insure consistency in policies and procedures; Ensures efficient day to day operations of the call center platform floor through constant monitoring of csr performance, proper functioning of equipment, seating arrangement and system availability; Ensures that all members of my team adhere to department customer satisfaction standards and service level agreements; and assesses csr performance using the quality evaluation form; handles effectively difficult customers by providing guidance, alternatives, empowerment and solutions, as an example for csrs to emulate, innovates; Improves current processes and looks into problem areas ensuring that follow up is done for all problem incidents reported by customers csr s; Maintains a line of communication between csrs and other departments to ensure that all of my team is aware of current new products, policy or service updates; Maintains discipline in the platform floor by ensuring that shifts are adhered to in terms of attendance, breaks etc; acts as st level escalation point for customer csr queries and complaints; Provides feedback to assigned m o d manager on duty on problem incidence including immediate alerting in case of serious issues, handles csr supervisor screening and interviews, the supervision of a team of; ensure the team manages customers requests and inquiries professionally and promptly, and to be an integral part of the team, contributing to the overall effort; Ensure all team members consistently achieve individual and group performance standards required fulfilling business needs, monitor, assess; feedback and develop action plan for with each team member on problems and weak areas, developing contact center policies and procedures, developing call handling process and procedures.

EDUCATION

B.Sc. Commerce ; Accounting Section; Commerce Faculty, Clorado University; 6/2000.

CAREER / RESUME OBJECTIVE

Resuming my career as - Customer Service Representative - in a company where I can express my skills and experience.

CUSTOMER SERVICE REPRESENTATIVE COVER LETTER SAMPLE

Dear Mr. Wells,
I'm submitting a letter to express my strong desire to be considered for the position of "customer service representative" being offered by Segma Int. I fully believe I'm qualified to fill the position and make great contributions to encourage the growth of organization.


A brief review of my career working experience will reveal what I can contribute to Segma Int: I have 36 years old, finished B.Sc commerce from the faculty of commerce, finished training as ibm course e commerce for 6 month, with a total working experience of 11 to 12 years, and from 11 years started working as customer service representative
I'm convinced that I can provide you with the detailed information needed for you to see what positive contributions I could make if given the chance to come in for an interview.

At your earliest convenience please contact me at 323.937.3931, or send me an email.


Sincerely,
Flori Rothenberg

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