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HELPDESK TECHNICAL SUPPORT RESUME & COVER LETTER

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Helpdesk Technical Support Resume Template
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HELPDESK TECHNICAL SUPPORT RESUME SAMPLE
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PROFESSIONAL EXPERIENCE

Helpdesk Technical Support Employee From (5/2007) till (3/2017)

JOB RESPONSIBILITIES

Respond to requests for technical assistance in person, via phone, email and ticket system, network operations employee scheduling; setting up new users accounts and profiles and dealing with password issues, setup blackberry mobiles e mail, software, internet; working continuously on a task until completion or referral to third parties, if appropriate, installing and configuring computer hardware, printers, scanners os and other applications; installing and configuring hp servers and bladesystems, monitoring and maintaining computer os; troubleshooting system problems and diagnosing and solving and replacing parts as required, administrator for windows server, microsoft sharepoint wss, moss; assigning deadlines and managing many open cases at one time, inventory of hardware, software, configuration; lack of standards and controls for end user systems evaluate of confidential information, coordinate training and act as a resource person; testing and evaluating new technology implement itil process; coordinate the project activities with other relevant and concerned project stakeholders; coordinate issues relating to support for end user follow up for logistics of parts delivery process; ensure end user satisfied from our service by evaluations tests.

EDUCATION

B.Sc. Commerce ; Foreign Trade Section; Commerce Faculty, Clorado University; 6/2006; 1/2010.

CAREER / RESUME OBJECTIVE

Resuming my career as - Helpdesk Technical Support - in a company where I can express my skills and experience.

HELPDESK TECHNICAL SUPPORT COVER LETTER SAMPLE

Dear Mr. Wells,
I'm submitting a letter to express my strong desire to be considered for the position of "helpdesk technical support" being offered by Segma Int. I fully believe I'm qualified to fill the position and make great contributions to encourage the growth of organization.


A brief review of my career working experience will reveal what I can contribute to Segma Int: I have 29 years old, finished mini mba from the faculty of missouri, finished training as pmp, cisa, with a total working experience of 7 to 8 years, and from 7 years started working as helpdesk technical support
I'm convinced that I can provide you with the detailed information needed for you to see what positive contributions I could make if given the chance to come in for an interview.

At your earliest convenience please contact me at 323.937.3931, or send me an email.


Sincerely,
Flori Rothenberg

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