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International Account Team Supervisor Cover Letter & Resume

International Account Team Supervisor Resume Template
International Account Team Supervisor CV Resume

Professional Experience

International Account Team Supervisor Employee: From 3/2009 till 3/2017

Job Responsibilities

Supervision may till now, team coaching and development, develop team members through monthly coaching, the provision of on target feedback, counselling and recognition; Facilitate service evaluations to ensure the delivery of excellent standards of customer contact ensuring the achievement of kpis and customer operations targets; facilitate performance reviews using the performance dialogue framework for team members; adopt and ensure team member adherence to acts and regulations, including, but not limited to, the privacy act; workplace health and safety act and equal opportunity act, team support; Organise and facilitate team meetings and provide feedback to business support managers and business operations managers; ensure efficient and effective dissemination and communication of information to team members; manage team and departmental reward and recognition programs, customer support; Ensure the delivery of the customer experience to customers in accordance with current vodafone standards through monthly coaching sessions; Be a point of escalation in the handling of customer queries and complaints to the point of resolution; maintain an up to date personal and team knowledge of vodafone products and services, leadership; Identify and provide recommendations and solutions to departmental issues and initiate change throughout the contact centre in line with our departmental goals; participate in the preparation and implementation of operational plans; understand and interpret organisational and departmental strategy requirements; and work with appropriate groups to develop workable solutions that impact on both customer and employee satisfaction, undertake project work as directed by management, kpis measures; adherence to coaching team members monthly on call quality; team adherence to vodafone policies and procedures team understanding, team knowledge of products, services and applications; quality of communication with internal and external customers, deliver performance reviews and development plans; senior international account consultant from march till april, deal directly with customers by telephone, respond promptly to customer inquiries, handle and resolve customer complaints; obtain and evaluate all relevant information to handle inquiries and complaints, perform customer verifications, process orders, forms, applications and requests; deal directly with requests and unresolved issues to the designated resource, manage customers accounts; deal directly with iphone billing and technical queries; work as second line technical support for all handsets and modems making models; create new ideas proposals to enhance and improve processes related to business, decrease the leakage amount, improve the agent performance, system enhancement, customer leads; participate in some projects to achieve specific results to improve the business process, increase customer satisfaction, pit stop, handling managerial tasks, preparing and directing schedules, monitoring attendance of operators, communicating solutions, successes, and opportunities, carrying out performance measurement, monitoring, and evaluation, handling customers escalations, passed team leader assessment.

Education

B.A. Alsun ; Alsun Faculty, Clorado University; 6/2004.

Career / Resume Objective:

Resuming my career as - International Account Team Supervisor - in a company where I can express my skills and experience.

International Account Team Supervisor Cover Letter
International Account Team Supervisor Job Cover Letter

Dear Mr. Wells,

I'm submitting a letter to express my strong desire to be considered for the position of "international account team supervisor" being offered by Segma Int. I fully believe I'm qualified to fill the position and make great contributions to encourage the growth of organization.


A brief review of my career working experience will reveal what I can contribute to Segma Int:

I have 33 years old, finished b a alsun from the faculty of alsun, finished training as 1 certified business analysis professional cbap v2 , 2 project management professional certification, with a total working experience of 9 to 10 years, summarized as: tour leader for russian, italian english tourist for 2 years, sales agent for one year, senior sales agent for one year, and from 5 years started working as international account team supervisor
I'm convinced that I can provide you with the detailed information needed for you to see what positive contributions I could make if given the chance to come in for an interview.

At your earliest convenience please contact me at 323.937.3931, or send me an email.


Sincerely,
Flori Rothenberg