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Call Center Manager CV Cover Letter & Resume (#43393)

CV Letter, Resume Writing & Format Example

Find call center manager cv resume with cover letter sample (ex. 43393), simple template format example helps with document writing.

See also: Call Center Manager Application Letters.

Call Center Manager CV Cover Letter & Resume (#43393)

Resume Example:

Professional experience

Call center manager employee from (9/2007) till (3/2017)

Job responsibilities

Develop and meet performance targets pst based upon copc standards in respect to, speed, efficiency and quality; prepare a yearly business plan illustrating the call center progress propose, recommendations for efficient performance, manage all aspects of call center operations; review the p l for each project periodically to make sure the call center operations is, running efficiently in respect to the targeted gp; review the is on a monthly basis to assure cost efficiency revenue management; conduct regular floor audits to ensure consistency set action plans to fix deviations; set quarterly objectives for the account managers supervisors to achieve business goals; review adjust the monthly team leaders agents objectives to assure desired, service performance delivery, liaising with account managers supervisors, team leaders and supporting functions to, gather information and resolve issues; review staff performance to identify training needs accordingly, monitoring random calls to improve quality, minimize errors and track operative, performance, coaching; motivating and retaining staff and coordinating bonus, reward and incentive, schemes; analyze performance statistics and take decisions accordingly; implement and review call center policies and procedures; periodically review the effectiveness of the service and make recommendations for, improvements to senior managers; organize regular outings for the team to increase the team spirit; handling escalated concerns that fall outside the purview of floor supervisors; conduct skip level focus group meetings to the aim of gathering information about; employees thoughts regarding the organization and to learn of their satisfactions and, dissatisfactions.


MBA Degree (2010).
B.Sc, Commerc, foreign trade sectio, 1/2002.

Career / Resume objective

Resuming my career as - call center manager - in a company where I can express my skills and experience.

CV Cover Letter:

Dear Mr. Wells,

I'm submitting a letter to express my strong desire to be considered for the position of "call center manager" being offered by segma int. I fully believe I'm qualified to fill the position and make great contributions to encourage the growth of organization.

A brief review of my career working experience will reveal what I can contribute to Segma Int:

I have 37 years old, finished B.Sc commerce, got a mba in global management, finished training as seven habits for highly effective people, copc registered coordinator, six sigma green belt, cmmi, with a total working experience of 10 to 11 years, summarized as: product specialist for one year, account manager for one year, call center quality control operations manager for one year, and from 7 years started working as call center manager.

I'm convinced that I can provide you with the detailed information needed for you to see what positive contributions I could make if given the chance to come in for an interview.

At your earliest convenience please contact me at 323.937.3931, or send me an email.

Flori Rothenberg

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